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InComm Canada Prepaid, Inc., ("we", "us" and "our") respects your concerns about privacy and values the relationship we have with you. This Privacy Policy describes how we treat personal information we collect on the websites where this policy appears. This includes our mobile websites and apps where this policy appears.

Certain of our platforms may also contain a privacy policy of a financial institution servicing one or more of our products. To learn about the privacy practices of these institutions (which may differ from our privacy practices), please refer to the institution’s policy.

We may link to third party sites or services we don't control. If you click on one of those links, you will be taken to websites or apps we do not control. This policy does not apply to the privacy practices of those websites or apps. Read the privacy policy of other websites and services carefully. We are not responsible for these third party sites or services.

Information We May Collect

To provide you with access to products and services that you have requested, or information about other products or services we think might interest you (if you have consented to receive such information), to process transactions associated with our products and services (such as to transfer funds), to provide you with customer service related to our products and services, to determine your eligibility for our products or services, and to fulfill legal and regulatory requirements, we may collect the following types of personal information about you: 

We may also collect and use personal information for other purposes with your consent or as permitted or required by law.

Any personal information you provide to us must be true, accurate, non-misleading and consistent and relevant for the purpose for which you are providing the information.Cookies and Other Tracking Technologies

We also collect information through technology to understand how visitors navigate our websites and to make our websites more interesting and useful to you. For instance, when you visit one of our websites, we collect your IP address. An IP address is associated with the access point through which you enter the Internet, and is typically controlled by your Internet Service Provider (ISP), company, school or university.

We may use IP addresses to determine which country you are located in and direct you to the correct version of our website.

Our websites also collect information through a variety of technical methods, including cookies and web beacons. Cookies are pieces of information that a website sends to your computer while you are viewing the website. Web beacons are small pieces of data that are embedded in images on the pages of websites.

Cookies, web beacons and other technical methods may involve the transmission of information either directly to us or to another party authorized by us to collect information on our behalf.

You may be able to set your browser to refuse cookies or to notify you when a cookie is set. If you refuse cookies, you may not be able to access all features of our website.

Information We May Share

We may disclose information to third parties in the following circumstances:

Some of our service providers (including affiliates acting in this capacity) may be located outside of Canada, including in the United States, where local laws may permit government, regulatory and national security authorities to access personal information in certain circumstances. Your personal information may be transferred, and stored and processed by our service providers in Canada or outside of Canada for the purposes described in this Privacy Policy. These service providers are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or to comply with applicable Canadian and foreign legal requirements, including requirements to disclose personal information to governmental authorities in certain circumstances.


Generally, by providing us with personal information, we will assume that you consent to our collection, use and disclosure of such information for the purposes described in this Privacy Policy, if applicable, or otherwise at the time of collection. You may withdraw your consent to our collection, use and disclosure of personal information at any time, subject to contractual and legal restrictions and reasonable notice. Notethat if you withdraw your consent to certain uses of your personal information, we may no longer be able to provide certain of our products or services.

Our Security Procedures

We may establish and maintain a file of your personal information for the purposes described above, which will be accessible at our offices. We permit access to the file containing personal information about you only to those employees, agents and mandataries who we think need to know that information to provide products or services to you. We maintain commercially reasonable physical, electronic and procedural safeguards to guard personal information about you against loss or theft or unauthorized access, use, modification, copying or disclosure. Although we will use reasonable efforts to safeguard the confidentiality of personal information about you, no system connected to the Internet can be guaranteed to be 100% secure nor can transmissions made by means of the Internet be made absolutely secure, and we will have no liability for disclosure of information due to errors in transmission or unauthorized acts of third parties.

Our Commitment to Children’s Privacy

We respect the privacy of children and encourage all parents to supervise their children’s computer usage.

We do not knowingly collect or retain personal information from children under the age of thirteen.

Privacy Policy Changes

We reserve the right to revise and update this Privacy Policy at any time. Any such revisions will be effective on the date of posting to our website and will apply to all personal information collected by us both prior to and following the effective date. We encourage you to visit our website frequently to obtain a current copy of this Privacy Policy. Your continued provision of personal information or use of our products, services or websites following any changes to this Privacy Policy constitutes your acceptance of any such changes. This Privacy Policy is effective as of January 1, 2016.

For More Information or to Request Access or Correction

If you have any questions about our Privacy Policy, or would like to request access to or correction of your personal information in our custody or control, you may contact us as described below (access requests must be made in writing). Your right to access or correct your personal information is subject to applicable legal restrictions and we may decline to process requests that are unreasonably repetitive, may jeopardize the privacy of others or where otherwise permitted or required by applicable law. We may take reasonable steps to verify your identity before granting access or making corrections.

Contact us by writing to:

InComm Canada Prepaid, Inc.
7235 Bellshire Gate
PO Box 88042 Levi Creek
Mississauga, Ont
L5N 8M1
Or by calling us at 1-855-467-8409

List of cookies we collect

The table below lists the cookies we may collect today or in the future and what information they store.

Cookie Name

Cookie Description


User identification token. This cookie is used to identify the user is the same.
JSESSIONIDStandard cookie when session created (.nr-data.net)
localeUser-selected locale. The cookie is created when the user changes the language from the site’s default one.
_ga _gidGoogleAnalytics. Statistics and analysis.
_GRECAPTCHANeeded for recaptcha www.recaptcha.net













_ga (.newrelic.com)



NewRelic Cookies.

These cookies are used for statistical purposes

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